Shipping policy
SHIPPING COSTS & TIMES
Netherlands
Costs: €5,00 parcel
Time: 1-3 business day(s)
Belgium, Germany, Luxembourg, Spain, Italy, France & Monaco
Costs: €8,00 parcel
Time: 2-4 business days
Rest of Europe
Costs: €12,00 parcel
Time: 3-9 business days
*For non-EU countries, please be aware that additional duties and taxes may apply.
Rest of World
Costs: €22,00 parcel
Time: 6-15 business days
*please be aware that additional duties and taxes may apply.
!! Please note that due to varying circumstances, we are currently unable to ship to the following countries and regions:
United States
Russia
Ukraine
Israel
Palestine
Haiti
Yemen
East Timor
South Sudan
PROCESSING TIMES
Orders are typically processed within 1-2 business days. Once your order is processed and shipped, you will receive a confirmation email with your tracking information.
ORDER TRACKING
Once your order has been shipped, you will receive an email with your tracking number. You can use this number to track your order on the DHL website or through their app.
DELIVERY ISSUES
If you experience any issues with your delivery, such as a delay or a missing package, please contact our customer support team at info@voranavoi.com. We are here to help and will work with DHL to resolve any problems as quickly as possible.
UNCOLLECTED PACKAGES
Shipping costs for uncollected packages will be for one's own account.
CUSTOMS & TAXES
Orders within the EU
If you are ordering from a country within the European Union (EU), you will not incur any import taxes or customs duties.
Orders outside of the EU
For customers ordering from countries outside the European Union (EU), please be aware that your order may be subject to import taxes, customs duties and/or fees levied by the destination country. These additional charges are the responsibility of the recipient.
Shipping & customs delays
Occasionally, international shipments might be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates. While we strive to minimize any potential delays, we cannot predict or control the time it takes for customs processing in your country.